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OnCare Family Health NP, PLLC
Cancellation Policy

A 24-hour notice is required if you need to cancel/reschedule your appointment. You may do so by calling our office or leaving a message on our 24/7 voicemail. You may not cancel/reschedule your appointment via the patient portal.

A “No-Call”/ “No-Show” or cancellation of same day appointments, without proper 24-hour notification, will be assessed with a $25.00 fee for follow-up and sick appointments and a $50.00 fee for Annual Exams.

These fees are not billable to your insurance company and must be paid prior to rescheduling your appointment. If you are 15 minutes or more late for your appointment, the appointment will be cancelled and rescheduled.

As a courtesy, we make reminder calls, send e-mails and text messages in advance of your appointment. Please note, if a reminder call or message is not received, the cancellation policy remains in effect. Repeated missed appointments may result in termination of the provider/patient relationship.

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